📧 Contact Support
Email: support@airostep.app
Response Time: We typically respond within 24-48 hours
For urgent issues, please include your iOS version and device model.
❓ Frequently Asked Questions
How do I add widgets to my home screen?
1. Long press on your iPhone home screen
2. Tap the '+' button in the top corner
3. Search for "AiroStep"
4. Select the widget size you want
5. Tap "Add Widget" and position it
Why isn't air quality data showing?
Make sure you've granted location permissions:
Settings → AiroStep → Location → Select "While Using the App"
How do I enable Apple Watch sync?
Open the Watch app on your iPhone, scroll down to AiroStep, and tap "Install". Data will sync automatically.
How do I subscribe to Premium?
Open AiroStep → Tap Settings → Select "Unlock Premium Features" → Choose your plan and complete the purchase through the App Store.
How do I cancel my subscription?
1. Open Settings on your iPhone
2. Tap your name at the top
3. Tap "Subscriptions"
4. Select "AiroStep Premium"
5. Tap "Cancel Subscription"
Why aren't my steps updating?
Check Health app permissions:
Settings → Health → Data Access & Devices → AiroStep → Enable all permissions
Is my health data private?
Yes! All your HealthKit data stays on your device. We never upload or access your health information. See our Privacy Policy for details.
🐛 Report a Bug
Found a bug? Please email support@airostep.app with:
- Your iOS version
- iPhone/iPad model
- Description of the issue
- Steps to reproduce (if possible)
- Screenshots (if applicable)
💡 Feature Requests
Have an idea to improve AiroStep? We'd love to hear it! Send your suggestions to support@airostep.app